KEIKO

We offer convenient shipping across Australia and New Zealand. 

• For customers in Australia, orders over AUD $89 enjoy free shipping. For orders under $89, shipping will be calculated at checkout based on the total order weight.
• For New Zealand customers, orders over NZD $120 enjoy free shipping. Orders under $120 are charged a flat fhipping fee of NZD $20. 

Most orders are dispatched within 24 hours. During busy sale or promotional periods, dispatch may take a little longer. Once your order has been dispatched, you’ll receive a confirmation email with your tracking details. Delivery times may vary depending on your location, but we’ll always do our best to get your order on its way as quickly as possible.

If you’re based in Melbourne or Brisbane, you can choose In-store Collection at checkout. Our team will usually prepare your order within 1-2 business days for Melbourne stores and around 2-4 business days for Brisbane stores. Once your order is ready, you’ll receive an email or SMS notification. Please wait until you receive the collection confirmation before visiting the store. When collecting your order, simply bring your confirmation email or order number. 

We know shopping online can feel a little different from shopping in store, as you don’t get the chance to try items on or see them in person before purchasing. That’s why we offer a short change-of-mind return option for eligible online orders. 

If something isn’t quite right and you’d like to return an item, please email us at info@keikofashion.com within 2 business days of receiving your parcel and let us know the reason for your return. 

The return shipment must also be arranged within this timeframe, and a valid tracking number must be provided to us.

Customers are responsible for the cost of returning the item to the return address provided by KEIKO.

Once your return arrives, we’ll check that it meets our return conditions. If approved, the eligible item value will be refunded to your original payment method.

Original shipping charges paid at checkout are non-refundable.

Please note that online returns must be processed through our online returns process and cannot be returned in store.

Need a different size or prefer another style? We’re happy to help with an exchange.

Please email us at info@keikofashion.com within 2 business days of receiving your parcel and let us know what you’d like to exchange it for.

The return shipment must also be arranged within this timeframe, and a valid tracking number must be provided to us.

Customers are responsible for the cost of sending the original item back to the return address provided by KEIKO.

Once your returned item arrives and meets our Return & Exchange Conditions, we’ll arrange the replacement item for you.

KEIKO will cover one Standard Shipping fee for the replacement item. We cover one replacement delivery per eligible exchange. 

Any further exchanges may require additional shipping costs.

All exchanges are subject to stock availability.

Please note that online exchanges must be processed through our online exchange process and cannot be exchanged in store.

Items must be unworn, unwashed, with original tags attached, and in their original condition.

Items that do not meet these conditions may not be accepted for return or exchange.

If you receive an item that is faulty, damaged or incorrect, please contact us at info@keikofashion.com as soon as possible with your order details and photos of the issue.

We’ll review the issue and arrange a suitable solution, which may include a replacement or refund.